YOUR INFORMATION, HANDLED THOUGHTFULLY
A clear choice.
A private enquiry.
Who handles your enquiry
Asha Ambhir, a sole trader trading as The Smart Home Company, is responsible for business enquiry information. Contact: mail@jphrase.com. The initial service is free discovery calls by appointment.
Email enquiries
The email link opens your own email app. Your email is handled in our Google Workspace business mailbox by the operator and authorised people helping with enquiries. We use your details to respond, arrange the call you request and discuss possible next steps. Our basis is taking steps at your request before a potential contract; for general questions and administration we rely on our legitimate interest in responding and running the business. We do not add enquiries to a marketing list.
We review enquiry correspondence after six months without further contact and remove information no longer needed. Information needed for an ongoing matter, legal obligation or dispute may be retained for that purpose. Google may process information internationally under its applicable data-processing arrangements.
Your choices and rights
You can ask us for access to your information, correction, deletion or restriction, and object to processing based on legitimate interests. Portability may apply to information processed under a contract. Rights depend on the circumstances. Contact mail@jphrase.com. You can also complain to the Information Commissioner’s Office.
The website form
When you send an enquiry, it is stored in our private Cloudflare database and an email notification is sent through Resend to our Google Workspace business inbox. A successful submission confirms that the enquiry was saved; it does not book an appointment or subscribe you to marketing. Delivery failures are retried, and email is also available as a contact option.
Before you submit
The guide’s selections and any question you type stay in memory on the current page. No AI service receives them. The guide uses prepared website answers. Closing the guide keeps your progress on the same page; refreshing or leaving the page clears it. No enquiry is created until you choose the final submit button.
What a submitted enquiry contains
We collect the name, contact details, property postcode, service interest, preferred reply method, priorities and any message you provide. A guided enquiry can also include your timing, optional budget indication and the prepared question topics explored. Free-text questions typed into the guide are not sent as a transcript. A reference and submission time are added to the record.
Why these details are requested
The purpose is to understand your enquiry and prepare a relevant follow-up. Agreement to contact you about the enquiry is separate from marketing. This site does not offer a marketing subscription.
Please keep sensitive information out
Do not include medical records, diagnoses, passwords or information about another person that they would not expect you to share. A general description of the practical need is enough.
Cookies, storage and browsing
This build has no analytics or advertising cookies and does not save guide progress in browser storage. Images and scripts are served with the website. The server temporarily counts requests to reduce repeated submissions and stores submitted lead records outside the public website files. The hosting provider may also retain ordinary server logs.
Service providers and retention
Cloudflare hosts this site and stores submitted enquiries; Resend delivers enquiry notifications; Google Workspace holds business correspondence. These providers may process data outside the UK under their applicable data-processing arrangements. We do not sell enquiry information. Our six-month review policy covers both database records and enquiry emails; records are reviewed and removed manually when no longer needed. You may contact us sooner to request deletion, subject to any lawful reason for retaining information.
For abuse prevention, the server uses a temporary salted digest of your IP address to count requests. It does not save the raw IP address in the enquiry record. Hosting providers may separately keep security logs. No automated decision determines whether you can buy a service.